Professional technical support for MetaScope metadata editor. Get help with technical issues, learn new workflows, and maximize your metadata editing efficiency.
Quick Support
Need immediate assistance? Contact our support team directly:
Response Times: Technical support within 24 hours, feedback responses within 48 hours on business days.
Frequently Asked Questions
Find answers to the most common MetaScope questions:
Q: What file formats does MetaScope support?
A: MetaScope supports 50+ formats including JPEG, PNG, TIFF, HEIC, and RAW files (CR2, CR3, NEF, ARW, RAF, ORF, RW2, DNG). It also supports video formats like MP4, MOV, AVI, MKV, and WebM.
Q: Can I edit RAW file metadata directly?
A: Yes! MetaScope can edit metadata directly in RAW files without creating XMP sidecar files, making it perfect for professional photography workflows.
Q: How do I perform batch operations?
A: Use MetaScope's batch processing features to apply templates, edit multiple files simultaneously, and process hundreds of images with progress tracking and template systems.
Q: What macOS versions are supported?
A: MetaScope requires macOS 15.4+ (Sonoma) and is built with native SwiftUI for optimal performance and system integration.
Q: Can I export metadata reports?
A: Yes! MetaScope includes professional PDF export with customizable themes, typography, and export options - perfect for client deliverables and archival purposes.
Technical Support Services
Our comprehensive support covers all aspects of MetaScope usage:
Technical Issues
App crashes, performance problems, compatibility issues, and bug reports. Our team provides detailed troubleshooting assistance.
Workflow Guidance
Learn optimal workflows for batch processing, template creation, and professional metadata editing techniques.
Feature Assistance
Get help with specific features like GPS integration, PDF export customization, and advanced metadata editing.
Integration Support
Assistance with integrating MetaScope into existing photography and digital asset management workflows.
System Requirements
Ensure your system meets MetaScope's requirements:
Operating System: macOS 15.4+ (Sonoma)
Architecture: Native Swift 5.0 application
Interface: SwiftUI with App Sandbox compliance
Processing: Embedded ExifTool v13.30 (no external dependencies)
Security: Hardened runtime with user-selected file access only
Performance: Actor-based caching with intelligent memory management
Common Troubleshooting
Try these steps for common issues:
App Won't Launch
Ensure macOS 15.4+ is installed
Check if MetaScope is in quarantine (System Preferences > Security & Privacy)
Try restarting your Mac
Contact support with your macOS version and error messages
Files Won't Open
Verify file format is supported (50+ formats including RAW)
Check file permissions and ensure files aren't corrupted
Try opening from a different location (Desktop vs external drive)
Restart MetaScope and try again
Performance Issues
Check available disk space (MetaScope uses caching)
Limit batch operations to reasonable file counts
Ensure adequate RAM for large file processing
Close other memory-intensive applications
When Contacting Support
To help us assist you efficiently, please include:
MetaScope version (from About menu)
macOS version (System Information)
Detailed issue description with steps to reproduce
File types and sizes you're working with
Screenshots or error messages if applicable
Workflow context (batch processing, single files, etc.)